TISDA Eldoret (Kamkunji) Pictures Research phase

WHY DOES INTEGRITY (Transparency -Accountability -Participation) MATTER IN WATER SERVICE DELIVERY.

T increases trust in actor’s relationship through fully comprehensive written rules and regulations.

 A Increases the internal managerial efficiency and actors reputation through control mechanism between actors eg enforced sanction in and or anti corruption measures.

P Enhance reciprocity in actors’ relationships through third parties redressing failures in rules and influencing decision making.

Why

Improving INTEGRITY (TAP) has significant positive effects on the access and efficiency on WS service delivery (provision and development) and facilitates collective action in fighting corruption.

How

1)      Water institutions to enforce or ensure the corporate governance guidelines are followed or adhered to e.g.  in selection of board members of the water companies.

2)      Water service providers to Improving customer service and satisfaction through communication to the public through information sharing on tariff structure, water rationing, institutional structure and billing. /Make their service chatters more comprehensive. 

3)      Citizen should organize o themselves and seek to dialog with the water service providers through consistent structured dialogue, with the water service provider support of water focused institutions and organizations.

4)      Enhance user participation in the distribution, allocation, installation and assessment of public water points in order to achieve equitable access to water.

5)      Citizens to take the initiative to monitor and report instances of water resource mismanagement such as capture of water services by non regulated water service providers, illegal connections and other forms of vandalism of the water infrastructure.

6)       Institutions mandated to receive complaints from the public need to enhance efficiency in responding to public complaints address.

7)      Enhance pro poor initiative through increased government investment and decentralization of water service.

 

What for  

1) Enhance access to quality water services.

2) Realization of the human right to water as per the new constitution.

3) Realization of national and international goals

Transparency and Integrity in Service Delivery in Africa

BACKGROUND
TISDA is a 3-year programme in three sectors: water, Education and health, conducted in eight countries, (Ghana, Kenya, Senegal, Cameroon, Nigeria, South Africa, Uganda and Zambia) carried out by the TI National Chapters under TI Secretariat coordination and technical support.
The programme, funded by the Bill and Melinda Gates Foundation focuses on creating a better understanding of performance-corruption relationship through risk maps to guide specific advocacy actions in target sectors with a main Objective of enhancing the quality of life in Sub Saharan Africa communities. Kenya, Ghana and Senegal were chosen to focus on the water sector.
OBJECTIVE
In Kenya the TISDA program focused on four major objectives;
• Identification and development of working relationships with other actors and stakeholders from different sectors (public, private, civil society), leading to effective campaigning and advocacy for greater transparency and effectiveness in the delivery of the specific service identified.
• Development of a country specific sectoral Risk Map identifying specific corruption risks associated with the delivery of the particular service, as the basis for informing and mobilising other actors to work with TI holding duty bearers to account.
• Capacity development of TI national chapters as part of broader civil society to carry out research and effective advocacy aimed at promoting transparency, integrity and accountability in basic service delivery
• Identification and implementation of specific advocacy projects based on risk map recommendations and working towards clearly defined change objectives.

The four activities point towards the main objective of enhancing the quality of life in Sub Saharan Africa by reducing risks of corruption and improve system performance, through activities that build on Integrity under the three pillars of transparency, accountability, anti-corruption practices and users’ participation, whilst relating it to the performance of water supply system development and water service delivery, using water integrity risk maps.
Staff behind TISDA
In Kenya, there are 6 members of staff driving the program namely, Sareen Malik(Team leader) Jackob Baraza, Rozaline Muraya, Christine Were and Philip Odete. The program took on a case study approach, combining desk research with case studies that include interviews with different actors and users. The project is further divided in to three stages, which are, planning Phase, evidence gathering phase and the advocacy phase.
Progress so far
The TISDA program has in the past two years managed to achieve a number of objectives which contribute towards the long term goal of the project, among them being.
• Identification and development of working relationships with other actors and stakeholders from different sectors (public, private, civil society), leading to effective campaigning and advocacy for greater transparency and effectiveness in water service delivery, through numerous consultative meetings and presentation of the project with key actors such as SNV, Maji na Ufanisi, the Ministry of Water (directorate for reforms) and regulatory bodies.

• Development of a country specific sectoral Risk Map identifying specific corruption risks associated with the delivery of the particular service, as the basis for informing and mobilising other actors to work with TI holding duty bearers to account.

• Completion of the risk assessment phase of the 7 case studies countrywide, some done with the assistance of CSO’s and TI-K’s ALACs (limited to the identification of communities as per the methodology’s parameters).

• Undertaking of One major multi stake holder training in Mombasa for various actors on ways to strengthen complaint handling using it as a source of information, also Inform consumers on the role of WAGs and ALAC, Improve meter reading and reporting also on business principles on countering bribery together with a training of MOWASCO meter readers how to deal with users and consumers to sign-off on meter readings.

• Six (6) feed backing and validation meetings have been conducted to analyse and validate the information generated through the risk map research through peer and or stakeholder review. TI-K through TISDA has engaged with the community (using participatory methods) and WSP to validate the findings and jointly draw up the recommendations. Forming monitoring committees focused around one or two recommendations.

• Capacity development of the TISDA team as part of broader civil society initiative to carry out research and effective advocacy aimed at promoting transparency, integrity and accountability in basic service delivery, the TISDA team has undergone intensive project management and advocacy training.

• Talks on establishment of a formalized taskforce anchored at the policy level to host the TISDA report findings and recommendations are currently under way.

• Talks are also underway at the policy level on scaling the TISDA project at national level through the WASREB taskforce and the National Water Sector Working Group.

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Even the best systems can fail, if they are badly governed.